Terms & Conditions

Signature Morocco is registered as a travel and tourism company. Delivered by the Moroccan Ministry of Tourism under the license number (52 – 18). Signature Morocco has its main office and is based in Morocco.

Signature Morocco is always open for your travel and tour needs. These conditions are a description of your legal entitlement when interacting with Signature Morocco. Below, you will find our terms and conditions; in other words, what you should expect from Signature Morocco.

The terms “us” and “we” refer to Signature Morocco.

The term “you” refers to the customer booking a reservation or visiting the Signature Morocco website.

Signature Morocco’s responsibilities:

Signature Morocco and its representatives are not liable to any accident, injury, property damage, or personal loss. Whether to you or to those traveling with you. Indirect suppliers, (e.g., ground transportation, hotel accommodations, meals, air carriage, etc…) do not represent Signature Morocco in any way. We will not be responsible for any wrongful acts or failure to act by other suppliers.

Signature Morocco acts as a Tour Booking Agent for some products and shall not be liable to any inconveniences that are caused by said suppliers.

Signature Morocco is not responsible for the theft or loss of your valuable items due to your negligence, nor will it endorse any liability about loss, injury or any damage to property or person (e.g., death, delay, connection inconveniences, etc…).

We will not be held liable for the next reasons: Mechanical or other failures of airplanes or means of transportation, failure to provide goods/services (out of our direct control), acts of God, war, or civil unrest; such as Strikes, labor activities, criminal or terrorist activities.

In the case of overbooking or downgrading, Signature Morocco will not be responsible. The hotels/accommodations are the entities you should discuss your matters with.

Secure your Booking:

A deposit is required for each order that has been made through Signature Morocco’s website in order to secure your booking. The deposit can be wired or by credit card payment.

Agreement acceptance:

This agreement represents the entire and only contract between you, the traveler, and Signature Morocco. By securing your booking you confirm that you have successfully read and accepted all terms and conditions and agree to abide by them.

Client amendments:

Signature Morocco customer care will handle your requests that are related to booking changes and amendments.

If your amendment or date change request is received by Signature Morocco customer care fourteen (14) days ahead of your travel date, you will not be charged.

Date change requests that are made between fourteen (14) and seven (7) days prior to your travel date will be honored as subject to availability and acceptance.

Changes made less than seven (7) days from your original travel date may trigger an additional fee.

Signature Morocco does not guarantee the success of any change request. Suppliers and/or service providers are in control of their goods and accommodation; However, Signature Morocco will do its best to fulfill your request.

Payment policy:

Please inform your travel consultant as soon as possible when trying to book any tour and/or travel package. Signature Morocco should receive the fixed deposit (25%) to secure your booking.

Cancellation:

Signature Morocco will apply a cancellation fee for canceling confirmed bookings. Signature Morocco will notify you via e-mail or phone of your total cancellation fee upon a booking cancelation. Below, you will find information regarding cancelation fees:

  • If you cancel more than thirty-one (31) days before your arrival date; Signature Morocco will charge 5%, as a transaction and bank fee

Signature Morocco will apply the following scale of charges if you cancel your tour after the latter period.

  • 30-21 days before your arrival date: 25% of the total amount as a cancelation fee.
  • 20-15 days before your arrival date: 50% of the total amount as a cancelation fee.
  • 14-7   days before your arrival date: 50% of the total amount as a cancelation fee.
  • Within 6 days of your scheduled date: 100% of the total amount as a cancelation fee.
  • No show and/or after the start cases will not yield any refunds.

Hotels, Boat and Train tickets, and flights are subject to the terms and policy of said service providers. Our representative will advise you of a cancellation fee at the time of your cancellation.

Refund Policy:

Signature Morocco will refund all confirmed bookings unless canceled during the (31 days prior to the arrival date) period. Signature Morocco will charge 5% from the deposited amount as a transaction and bank fee.

Accommodation:

Packages listed on our Signature Morocco website are based on default; two persons sharing a double room. When you book a single occupancy room, a single supplement will apply.

Signature Morocco may reserve a different hotel within the same category. In order to provide you with an indication of quality, Signature Morocco lists similar hotels with the same quality.

Special requests:

Please inquire one of our consultants in case you have any special preferences. Signature Morocco and its consultants in charge will do their utmost to satisfy your special requests and needs.

Signature Morocco does not guarantee the complete satisfaction of any special request and can not be held responsible if a request is not fulfilled.

Children policy:

  • 0-1 years old – Free of charge.
  • 2-11 years old – Up to 50% discount of the original tour price.
  • 12 + years old – Are considered as adults and will pay the full tour price.

Tipping:

We recommend that you use your judgment when you tip. It’s a completely personal gesture.

Some individuals depend on tip income. Generally, tips are grateful and will help those in need greatly.

Customer care:

We tend to resolve issues, if any, in a timely manner. So, we suggest that you please notify Signature Morocco customer care immediately whenever you’re facing an inconvenience.

Contact Signature Morocco customer care if you need help while in Morocco.

You can contact our main office at: +212 524 448 275

If your problem persists, do not hesitate to contact Signature Morocco.